SMART+Board+Troubleshooting

(Hitachi screen only) || 1. Check that all components are plugged in to power (SMARTBoard green light is on, digital camera red light is on, docking station green light is on). 2. Reseat the laptop in the docking station. 3. Restart the laptop. 4. Depress the “Search” key on the projector remote to search for RGB1. || 2. You will then get a small window on your laptop screen. Depress the “Dual Display” button (not Extended Display). || 2. Another way to orient is to double click on the SMARTBoard icon on your system tray and click on Orient.  || 2. Unplug the SMARTBoard usb cable from the wall, wait for 30 seconds, and then plug it back in. 3. Restart the laptop. || 2. <span style="font-family: 'Verdana','sans-serif'; mso-bidi-font-family: 'Times New Roman'; mso-fareast-font-family: 'Times New Roman';">Another way to orient is to double click on the SMARTBoard icon on your system tray and click on Orient. || <span style="font-family: 'Verdana','sans-serif'; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana; msobidifontfamily: Verdana; msofareastfontfamily: Verdana; msolist: Ignore;">2. <span style="font-family: 'Verdana','sans-serif'; mso-bidi-font-family: 'Times New Roman'; mso-fareast-font-family: 'Times New Roman';">Unplug the SMARTBoard usb cable from the wall, wait for 30 seconds, and then plug it back in. || <span style="font-family: 'Verdana','sans-serif'; font-size: 10.5pt; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana; msobidifontfamily: Verdana; msofareastfontfamily: Verdana; msolist: Ignore;">2. <span style="font-family: 'Verdana','sans-serif'; mso-bidi-font-family: 'Times New Roman'; mso-fareast-font-family: 'Times New Roman';">Unplug the SMARTBoard usb cable for 30 seconds, plug back in, and then restart your laptop. || <span style="font-family: 'Verdana','sans-serif'; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana; msobidifontfamily: Verdana; msofareastfontfamily: Verdana; msolist: Ignore;">2. <span style="font-family: 'Verdana','sans-serif';">Unplug the SMARTBoard usb cable from the wall, wait for 30 seconds, and then plug it back in. <span style="font-family: 'Verdana','sans-serif'; mso-bidi-font-family: 'Times New Roman'; mso-fareast-font-family: 'Times New Roman';"> <span style="font-family: 'Verdana','sans-serif'; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana; msobidifontfamily: Verdana; msofareastfontfamily: Verdana; msolist: Ignore;">3. <span style="font-family: 'Verdana','sans-serif';">Reseat the laptop. <span style="font-family: 'Verdana','sans-serif'; mso-bidi-font-family: 'Times New Roman'; mso-fareast-font-family: 'Times New Roman';"> <span style="font-family: 'Verdana','sans-serif'; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana; msobidifontfamily: Verdana; msofareastfontfamily: Verdana; msolist: Ignore;">4. <span style="font-family: 'Verdana','sans-serif';">Restart the laptop. <span style="font-family: 'Verdana','sans-serif'; mso-bidi-font-family: 'Times New Roman'; mso-fareast-font-family: 'Times New Roman';"> ||
 * **<span style="font-family: 'Verdana','sans-serif'; font-size: 12.5pt; mso-bidi-font-family: 'Times New Roman'; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: 'Times New Roman';">SMARTBoard Troubleshooting: **<span style="font-family: 'Verdana','sans-serif'; font-size: 12pt; mso-bidi-font-family: 'Times New Roman'; mso-fareast-font-family: 'Times New Roman';"> ||
 * <span style="font-family: 'Verdana','sans-serif'; font-size: 12pt; mso-bidi-font-family: 'Times New Roman'; mso-fareast-font-family: 'Times New Roman';">**Issue** |||| <span style="font-family: 'Verdana','sans-serif'; font-size: 12pt; mso-bidi-font-family: 'Times New Roman'; mso-fareast-font-family: 'Times New Roman';"><span style="font-family: 'Verdana','sans-serif'; font-size: 12pt; mso-bidi-font-family: 'Times New Roman'; mso-fareast-font-family: 'Times New Roman';">
 * Solution Steps** ||
 * <span style="font-family: 'Verdana','sans-serif'; font-size: 12pt; mso-bidi-font-family: 'Times New Roman'; mso-fareast-font-family: 'Times New Roman';">Computer desktop doesn't show on SMARTBoard
 * <span style="font-family: 'Verdana','sans-serif'; font-size: 12pt; mso-bidi-font-family: 'Times New Roman'; mso-fareast-font-family: 'Times New Roman';">The desktop image shows on the SMARTBoard but does not show on the laptop screen (or vice versa) || <span style="font-family: 'Verdana','sans-serif'; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana; msobidifontfamily: Verdana; msofareastfontfamily: Verdana; msolist: Ignore;">1. <span style="font-family: 'Verdana','sans-serif'; mso-bidi-font-family: 'Times New Roman'; mso-fareast-font-family: 'Times New Roman';">Depress <Fn><F4> together until the image appears on both the SMARTBoard and the laptop screen.
 * <span style="font-family: 'Verdana','sans-serif'; font-size: 12pt; mso-bidi-font-family: 'Times New Roman'; mso-fareast-font-family: 'Times New Roman';">How to Orient your SMARTBoard || <span style="font-family: 'Verdana','sans-serif'; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana; msobidifontfamily: Verdana; msofareastfontfamily: Verdana; msolist: Ignore;">1. <span style="font-family: 'Verdana','sans-serif'; mso-bidi-font-family: 'Times New Roman'; mso-fareast-font-family: 'Times New Roman';">Orient the SMARTBoard by holding down the keyboard and mouse buttons that are on the SMARTBoard pen tray for two seconds. Touch the red X's. It is recommended that you orient at least once a day.
 * <span style="font-family: 'Verdana','sans-serif'; font-size: 12pt; mso-bidi-font-family: 'Times New Roman'; mso-fareast-font-family: 'Times New Roman';">Blinking green SMARTBoard light || <span style="font-family: 'Verdana','sans-serif'; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana; msobidifontfamily: Verdana; msofareastfontfamily: Verdana; msolist: Ignore;">1. <span style="font-family: 'Verdana','sans-serif'; mso-bidi-font-family: 'Times New Roman'; mso-fareast-font-family: 'Times New Roman';">Double click on the SMARTBoard icon on your system tray, click on the Tools tab, and click on Connection Wizard to find your SMARTBoard.
 * <span style="font-family: 'Verdana','sans-serif'; font-size: 12pt; mso-bidi-font-family: 'Times New Roman'; mso-fareast-font-family: 'Times New Roman';">SMARTBoard is off a few to several inches after orientation || <span style="font-family: 'Verdana','sans-serif'; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana; msobidifontfamily: Verdana; msofareastfontfamily: Verdana; msolist: Ignore;">1. <span style="font-family: 'Verdana','sans-serif'; mso-bidi-font-family: 'Times New Roman'; mso-fareast-font-family: 'Times New Roman';">Re-orient the SMARTBoard by holding down the keyboard and mouse buttons that are on the SMARTBoard pen tray for two seconds. Touch the red X's. It is recommended that you orient at least once a day.
 * <span style="font-family: 'Verdana','sans-serif'; font-size: 12pt; mso-bidi-font-family: 'Times New Roman'; mso-fareast-font-family: 'Times New Roman';">Pens don't work || <span style="font-family: 'Verdana','sans-serif'; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana; msobidifontfamily: Verdana; msofareastfontfamily: Verdana; msolist: Ignore;">1. <span style="font-family: 'Verdana','sans-serif'; mso-bidi-font-family: 'Times New Roman'; mso-fareast-font-family: 'Times New Roman';">Take out each pen and eraser and blow hard to clean out the dust that may be preventing the pens from working.
 * <span style="font-family: 'Verdana','sans-serif'; font-size: 12pt; mso-bidi-font-family: 'Times New Roman'; mso-fareast-font-family: 'Times New Roman';">When you write, you get zigzag lines or heart beats || <span style="font-family: 'Verdana','sans-serif'; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana; msobidifontfamily: Verdana; msofareastfontfamily: Verdana; msolist: Ignore;">1. <span style="font-family: 'Verdana','sans-serif'; mso-bidi-font-family: 'Times New Roman'; mso-fareast-font-family: 'Times New Roman';">Move all magnets and electrical devices that are near the SMARTBoard.
 * <span style="font-family: 'Verdana','sans-serif'; font-size: 12pt;">SMARTBoard light is red <span style="font-family: 'Verdana','sans-serif'; font-size: 12pt; mso-bidi-font-family: 'Times New Roman'; mso-fareast-font-family: 'Times New Roman';"> || <span style="font-family: 'Verdana','sans-serif'; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana; msobidifontfamily: Verdana; msofareastfontfamily: Verdana; msolist: Ignore;">1. <span style="font-family: 'Verdana','sans-serif';">Double click on the SMARTBoard icon on your system tray, click on the Tools tab, and click on Connection Wizard to find your SMARTBoard.